Privacy policy

Website bookings and enquiries · Updated 29 September 2026

This policy explains how GetBins Bin Hire & Recycling handles information submitted through getbins.com.au and enquiries about our services. Contact us at infogetbins@gmail.com or 0435 384 824 with privacy questions.

Information we collect

When you request a booking, we collect your name, phone number, email, delivery address, suburb and postcode, bin and waste selections, preferred dates, placement and access notes, and waste declarations. We also record your booking reference, status, price and payment status. You may optionally tell us how you found us and whether the job is household, renovation or repeat trade work.

When present in the page address, we save campaign labels (source, medium and campaign) with your booking to help understand enquiries. This does not itself upload a conversion to an advertising platform. The booking service stores a hashed network address to limit abusive submissions. Our hosting services may process technical request and security logs.

How we use your information

We use these details to answer your enquiry, check service area and availability, quote, arrange delivery and collection, send booking and payment emails, handle payments and refunds, maintain booking records, and understand where enquiries come from. Without the required contact and delivery information, we cannot process an online booking request. Please avoid including unrelated sensitive information in access notes.

Services involved

Booking records are held by the website's hosted database and are available through an office sign-in. Booking notifications are sent using Resend to the customer and our office email. Stripe processes card payments on its payment page; this website stores payment references and status, not your full card number or security code. Website hosting and database services are provided through OpenAI Sites and Cloudflare.

If you choose WhatsApp, Facebook, Instagram or Google links, those services handle the information you provide under their own privacy policies. Our service providers may process information outside Australia. Contact us if you need more information about the services involved in your enquiry.

Storage and your choices

Booking and email records remain in our systems to support service, payment and administration. Access to the office dashboard requires an authorised sign-in. You can contact us to request access to, correction of, or deletion of your information. We may need to verify your identity and retain information needed for outstanding services, disputes or applicable recordkeeping obligations. No automatic deletion period is currently configured for website bookings.

Questions or complaints

Email infogetbins@gmail.com with the subject “Privacy enquiry”, your booking reference if available, and what you would like us to investigate or correct. Please do not email card details. If a privacy concern remains unresolved, you can contact the Office of the Australian Information Commissioner for information about complaint options.

We may update this policy when website processes change. The current version will be available on this page.